Unlock Your Potential with Send Compass
Policies
1. Privacy Policy
At Send Compass, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information.
Information we collect:
- Name, email address, phone number
- Details of your child’s EHCP or related services (when provided voluntarily) reports and evidence
- Website usage data via cookies
How we use your data:
- To respond to enquiries and provide services
- To send relevant information
- To improve our website and services
Your rights:
You can request access, correction, or deletion of your personal data at any time.
We comply with GDPR, are registered with the ICO, and will never share your data with third parties without your consent, except where legally required.
2. Cookie Policy
Send Compass uses cookies to improve your website experience. Cookies are small files stored on your device that help us:
- Remember preferences and settings
- Understand website usage to improve content and services
You can manage or disable cookies in your browser settings, but some website features may not function properly.
3. Terms & Conditions
By using this website or our services, you agree to the following:
- The content on this website is for guidance and information only
- We are not liable for any indirect or consequential losses arising from your use of our services or website
- We reserve the right to update these terms at any time
4. Disclaimer / Professional Advice Disclaimer
The information on this website is for general guidance and is not a substitute for legal advice. While we provide expertise in SEND law and EHCP processes, you should consult a qualified professional for advice specific to your situation.
5. Accessibility Statement
Send Compass is committed to making our website accessible to everyone, including people with disabilities. We strive to follow best practices and continuously improve accessibility.
If you experience any difficulty using our website, please contact us so we can assist.
6. Data Retention / Security Policy
We securely store all client information and retain it only as long as necessary for providing our services and legal compliance:
- Data is stored in secure systems compliant with GDPR
- Only authorised personnel have access to personal information
- We implement measures to prevent loss, misuse, or unauthorised access
7. Complaints Policy
We take complaints seriously and aim to resolve issues promptly. To make a complaint:
- Contact us via email or phone explaining the concern
- We will acknowledge your complaint within 2 business days
- We aim to resolve complaints within 14 days, keeping you updated throughout
8. Safeguarding / Child Protection Policy
While we do not provide direct care for children, we take safeguarding seriously:
- Personal information about children is treated confidentially and securely
- Any concerns about a child’s safety will be escalated according to safeguarding law and best practice
9. Anti-Discrimination / Equal Opportunities Policy
Send Compass is committed to providing services fairly and without discrimination. We treat all clients equally, regardless of:
- Age, gender, race, disability, religion, or sexual orientation
- Socioeconomic status or background
- Any other protected characteristic
10. Fees & Cancellations
- My standard rate is £30 per hour, reflecting the time, expertise, and care I put into supporting your family.
- You will always receive an estimate before any work begins, so you know what to expect.
- Fees may vary depending on the service, the complexity of your child’s needs, and the amount of evidence involved.
- Cancellations: If you need to cancel or reschedule, please contact me as soon as possible. While I don’t currently have a formal cancellation policy, I will always aim to be fair and accommodate changes where possible.